Customer Testimonials
Joe Metzger, President, Metzgers Printing
As a company whose business processes were mostly paper-based, it was becoming increasingly difficult to organize the flow of paper and information through the company. It quickly became obvious that a computer based job management system was a necessity to help the business grow. Many different products were looked at, and a demo of Enterprise32 was scheduled. We were impressed with the responsiveness of the support team, sales team, and implementation team. All of the initial questions and concerns with the product, from equipment requirements to functionality, were answered quickly. There were many reasons why we ultimately chose to deploy Enterprise32. Being a small company, we were impressed with the attention to customer service that was displayed by the Enterprise staff, which continued after deployment. From the responsiveness to technical support issues, to the development team welcoming product enhancement requests, we continue to appreciate this attention. The value of the investment and available features were another important factor in our decision. When I compared Enterprise to the other MIS systems for the small to medium sized printer, we found the price to value ratio to be huge. Our system has all the features of a Hagen OA or any other Print Café system, yet not the huge price tag. The system is managed internally, so no one knows more about our company than us. This is very important in business. Basically, we were able to deploy a system which met all of our needs, from estimating and job tracking to warehouse and delivery.
Enterprise32 has become imperative to the success of our business. Due to the intuitive interface, our employees are able to quickly accomplish simple tasks that took hours in the past, from finding a previous job number or invoice to viewing reports which track daily jobs and estimates. Speaking of estimates, Enterprise32 enables us to send estimates to our customers within 2 hours, many times sooner. This not only helps our customers, but gives us the edge against the competition. Due to Enterprise32 utilizing the Crystal Reports engine for reporting, our Information Systems staff has been able to customize all of our reports to show the data that is most important and helpful. The past, today and in the future... Our company would not be able to grow as much as we have without our Enterprise32 installation.
Michael Sullivan, Envelopes & More
Several years ago, we decided to change our print management system. At the time, the market was flooded with these systems, and we saw demos and met with nearly all of them.
The one company that stood out, and the one we decided upon, was Enterprise Print Management Solutions.
The Enterprise 32 system is exceptionally flexible, and allowed us to customize the workflow to fit our needs. The types of reports it can generate are virtually limitless and help us to make informed decisions about our company. And most importantly, the system is easy to use.
While these were all factors in our decision to purchase the Enterprise 32 system, the one thing that really stood out with the company was its people.
The staff has always been courteous, quick to respond, and positive. In all the years of dealing with them, they have never said “No” to any of our suggestions or requests, and all of our needs have become functions of the system in subsequent releases.
They are more than “tech support” or “instructors”; they are like partners.
They have a real desire to understand our business, and find new ways to make the system work better for us.
I can not recommend them highly enough, and still feel that entering a business relationship with them was one of the best decisions we’ve ever made.
